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Shipping policy

Where we ship

We currently ship to addresses in the contiguous United States. Alaska, Hawaii, US territories, and international orders may be available by quote only — contact us before ordering. Some items cannot ship to certain locations because of carrier or hazmat rules.

Processing time

  • Most in-stock and supplier-stocked orders begin processing within 1–2 business days after payment clears.
  • Many catalog items are fulfilled by our suppliers (dropship). The packing slip and tracking may show the supplier’s name or ship-from location.
  • Special-order, freight, and hazmat items can take longer. We will notify you if there is a meaningful delay.

Shipping methods and rates

  • Available methods and rates are calculated at checkout based on weight, dimensions, destination, and item restrictions.
  • Delivery dates shown at checkout or by the carrier are estimates, not guarantees. Carrier delays can occur.
  • Oversized or heavy items may require freight (LTL). Extra freight services (liftgate, residential delivery, inside delivery, appointments) are the customer’s responsibility unless we agree otherwise in writing.

Hazardous materials (hazmat)

Some marine products are regulated:

  • Flares and certain pyrotechnics: sold for local pickup only at our Port Norris shop — not shipped.
  • Fire extinguishers, aerosol air horns/refills, and similar items: may require hazmat handling, ground shipping only, signature on delivery, and/or an added hazmat surcharge shown at checkout or on the invoice.
  • Hazmat items generally cannot ship by air (2-day / overnight) or internationally.

If a cart mixes hazmat and non-hazmat goods, we may split shipments or adjust method/cost and contact you before final fulfillment.

Local pickup

Select “Local pickup” at checkout when offered, or arrange pickup with us. Pickup is at our shop in Port Norris, NJ; we will send the exact address with your pickup confirmation. Bring a photo ID and your order confirmation. We will notify you when the order is ready.

Order tracking

When your order ships, you will receive a confirmation email with tracking (when the carrier provides it). Allow up to 24 hours after the first scan for full tracking detail.

Damaged or lost packages

  • Inspect packages on arrival. Report damage, shortage, or wrong items within 3 days of delivery with photos of the item and outer packaging.
  • If a package shows as delivered but you cannot locate it, contact us and the carrier promptly so we can help open a claim.
  • Original shipping charges are non-refundable except when the issue is our error (wrong item shipped, etc.).

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses you provide. Address-change requests after shipment may not be possible.

Questions? Email info@averageboatguy.com or use our Contact page. Average Boat Guy, Port Norris, NJ.